Product Opening Policy
Effective Date: 31 May 2026
To ensure a smooth return or replacement process for Nani's Pottali products, all customers are strictly required to record a complete and unedited video while opening your courier package. This simple step helps us verify the condition of the items as they arrived at your doorstep.
In the unfortunate event that you receive damaged goods or incorrect items, please share this unboxing video along with clear photos of the package via WhatsApp. This documentation is essential for our team to investigate and resolve your request quickly and fairly.
Please note that without a valid, unedited unboxing video, Nani's Pottali will not be held responsible for missing or damaged items, and no return, refund, or replacement requests will be entertained. We appreciate your cooperation in helping us maintain the highest standards of service.