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Effective Date: 31 May 2026

Privacy Policy

At Nani’s Pottali, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information when you visit our store or make a purchase from our location in Panvel, Navi Mumbai.

1. What Data We Collect

We collect information to provide better services to our customers. This includes:

  • Account Details: Name, email address, and phone number when you register.
  • Order Information: Delivery address, billing details, and records of products purchased (homemade soaps, snacks, spices, pickles).
  • Payment Data: Secure transaction details processed via our payment partners in INR.
  • Technical Data: Cookies, IP addresses, and analytics on how you interact with our website.
2. How We Use Your Data

Your information is used for the following purposes:

  • To process and deliver your orders efficiently.
  • To provide customer support and respond to your inquiries.
  • To send marketing communications, only if you have given us explicit consent.
  • To improve our products and store experience through analytics.
3. Data Sharing

We do not sell your personal data. We only share information with:

  • Payment Providers: To process your transactions securely.
  • Delivery Partners: To ensure your snacks and soaps reach your doorstep in India.
  • Legal Authorities: When required by law or to protect our legal rights.
4. Data Safety & Retention

We maintain industry-standard security to safeguard your information, keeping it only as long as needed for legal or business operations. Product Opening Policy: For a smooth returns process, customers must record a full, unedited video while opening their package. If items are damaged or incorrect, share this video and photos via WhatsApp. Without a valid unboxing video, we are not responsible and cannot process return or refund requests.

5. Cookies & Tracking

We use cookies to personalize your shopping experience and analyze website traffic. You can manage your cookie preferences through your browser settings, though some features of our site may be affected.

6. Your Rights

You have the right to:

  • Request access to the personal data we hold about you.
  • Correct any inaccurate information.
  • Request the deletion of your data, subject to legal retention needs.
  • Opt-out of marketing communications at any time.
7. Children’s Privacy

Nani’s Pottali does not knowingly collect data from individuals under the age of 18. Our products and services are intended for adults.

8. International Transfers

While Nani’s Pottali is based in India, some of our third-party service providers (like analytics or hosting platforms) may process data outside of India. We ensure these providers maintain adequate protection standards.

9. Contact Support

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us:

Email: priya.redij12@gmail.com
Phone: +91 91362 52566
Address: Chaitanyaa Yoga & Wellness, 2nd Floor, Row House 35, Sector-8, Panvel, Navi Mumbai, Maharashtra 410206

We may update this policy from time to time to reflect changes in our practices or for legal reasons. Please review it periodically.

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